Can points expire?
No, VIVA never expire. We don't reset the balance even if you take a break.
Can I combine points with promo codes?
Yes, VIVA can be used together with other promotions and coupons.
Do I need an account to join?
Yes, the program is only for logged-in users: register or open your Account to start collecting VIVA.
How many referral levels are there and what are the percentages?
There are three levels: direct invites bring 10%, the second tier - 5%, the third - 3%. Rewards trigger automatically after an invited user pays for an order.
When are points credited for a review or referral?
Reviews are moderated within 24 hours, and referral rewards appear right after the order payment is confirmed.
Where can I see my balance and history?
In Account there is a wallet section showing the current VIVA balance, ledger, and withdrawal statuses.
Is there a limit on paying with points?
Yes, you can cover up to 100% of any order with points - the rest is paid as usual.
What's the minimum withdrawal amount and processing time?
The minimum request is 500 points, and standard processing takes up to 7 days.
What happens to points after I submit a withdrawal?
The amount is temporarily held and unavailable until the payout team completes its checks and transfer.
Can I cancel a withdrawal request?
Yes, until the request status becomes 'paid', you can cancel it in Account; the on-hold points instantly return to your available balance.
In which currencies can I withdraw VIVA?
We support payouts in EUR, USD, UAH, CZK, and popular cryptocurrencies like USDT at the current rate.
How do you track every credit and debit?
Each action is logged in the Wallet Ledger: you can see the initiator, operation type (credit/debit/hold/release), and the linked order or request.
